96 lines
3.7 KiB
Python
96 lines
3.7 KiB
Python
"""Обработчик главного меню."""
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import asyncio
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from maxapi.context import BaseContext
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from maxapi.dispatcher import Router
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from maxapi.filters import F
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from maxapi.types.updates.message_callback import MessageCallback
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from bot.keyboards import main_menu_kb
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from bot.send_helper import bot_reply
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from database.queries.organizations import get_organization
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from external.intradesk_api import count_client_open_tasks, get_client_last_comment
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router = Router(router_id="menu")
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async def build_main_menu_text(bot_user: dict) -> str:
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"""Формирует текст главного меню — данные берутся из Intradesk API."""
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org_id = bot_user.get("org_id")
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org_name: str | None = None
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intradesk_id: int | None = None
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if org_id:
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org = await get_organization(org_id)
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org_name = org["name"] if org else None
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intradesk_id = org.get("intradesk_id") if org else None
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lines: list[str] = []
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lines.append(f"🏢 {org_name}" if org_name else "🏠 Поддержка")
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lines.append("━" * 16)
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if intradesk_id:
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# Счётчик активных и последний комментарий — параллельно
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active, last_comment = await asyncio.gather(
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count_client_open_tasks(intradesk_id),
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get_client_last_comment(intradesk_id),
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)
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if active == 0:
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lines += [
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"📭 Активных заявок нет",
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"",
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"Нажмите «Создать заявку» и мы",
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"свяжемся с вами в ближайшее время.",
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]
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else:
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lines.append(f"📋 Активных заявок: {active}")
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if last_comment and last_comment.get("text"):
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ctext = last_comment["text"]
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if len(ctext) > 120:
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ctext = ctext[:120] + "…"
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raw_date = last_comment.get("date") or ""
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# raw_date приходит как "2026-03-26 11:54"
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date_part = raw_date[:10]
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time_part = raw_date[11:16] if len(raw_date) >= 16 else ""
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if len(date_part) == 10:
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y, m, d = date_part.split("-")
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short_date = f"{d}.{m}" + (f" {time_part}" if time_part else "")
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else:
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short_date = raw_date
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author = (last_comment.get("author") or "").strip()
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task_num = last_comment.get("task_number")
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num_str = f" (заявка #{task_num})" if task_num else ""
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lines += [
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"",
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f"💬 Последний ответ{num_str}:",
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f"«{ctext}»",
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f"— {author}, {short_date}",
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]
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else:
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lines += ["", "💬 Новых ответов нет"]
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else:
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lines.append("📭 Нет данных об организации")
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lines += ["", "━" * 16, "Выберите действие 👇"]
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return "\n".join(lines)
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@router.message_callback(F.callback.payload == "main_menu")
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async def cb_main_menu(
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event: MessageCallback, context: BaseContext, bot_user: dict
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) -> None:
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from bot.handlers.create_ticket import cleanup_ticket_flow
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await cleanup_ticket_flow(event.bot, context)
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await context.set_state(None)
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await event.answer(notification="")
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text = await build_main_menu_text(bot_user)
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await bot_reply(
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event,
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text=text,
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attachments=[main_menu_kb()],
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user_id=bot_user["max_user_id"],
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chat_id=event.message.recipient.chat_id if event.message else None,
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)
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