перед лимитом, добавление подсказок

bot/handlers/start.py

@@ -96,6 +96,7 @@ async def on_bot_started(event: BotStarted, context: BaseContext) -> None:
 
 @router.message_created(Command("start"))
 async def on_start_command(event: MessageCreated, context: BaseContext) -> None:
+    """commands_info: Главное меню"""
     chat_id, user_id = event.get_ids()
     if user_id is None or chat_id is None:
         return
@@ -237,3 +238,72 @@ async def on_contact_shared(
         text=menu_text,
         attachments=[main_menu_kb()],
     )
+
+
+# ── /menu ─────────────────────────────────────────────────────────────────────
+
+@router.message_created(Command("menu"))
+async def on_menu_command(event: MessageCreated, context: BaseContext) -> None:
+    """commands_info: Показать меню"""
+    chat_id, user_id = event.get_ids()
+    if user_id is None or chat_id is None:
+        return
+
+    bot_user = await get_bot_user_by_max_id(user_id)
+    if not bot_user or not bot_user["is_authorized"]:
+        return
+
+    from bot.handlers.create_ticket import cleanup_ticket_flow
+    await cleanup_ticket_flow(event.bot, context)
+    await context.set_state(None)
+
+    from bot.handlers.menu import build_main_menu_text
+    await bot_send(
+        event.bot,
+        chat_id=chat_id,
+        user_id=user_id,
+        text=await build_main_menu_text(bot_user),
+        attachments=[main_menu_kb()],
+    )
+
+
+# ── /cancel ───────────────────────────────────────────────────────────────────
+
+@router.message_created(Command("cancel"))
+async def on_cancel_command(event: MessageCreated, context: BaseContext) -> None:
+    """commands_info: Отменить текущее действие"""
+    chat_id, user_id = event.get_ids()
+    if user_id is None or chat_id is None:
+        return
+
+    bot_user = await get_bot_user_by_max_id(user_id)
+    if not bot_user or not bot_user["is_authorized"]:
+        return
+
+    from bot.handlers.create_ticket import cleanup_ticket_flow
+    from bot.states import CommentStates, TicketStates
+
+    state = await context.get_state()
+    active_states = [
+        TicketStates.waiting_description,
+        TicketStates.collecting_attachments,
+        TicketStates.confirming,
+        CommentStates.waiting_text,
+    ]
+
+    if state in active_states:
+        await cleanup_ticket_flow(event.bot, context)
+        cancel_text = "❌ Действие отменено.\n\n"
+    else:
+        cancel_text = ""
+
+    await context.set_state(None)
+
+    from bot.handlers.menu import build_main_menu_text
+    await bot_send(
+        event.bot,
+        chat_id=chat_id,
+        user_id=user_id,
+        text=cancel_text + await build_main_menu_text(bot_user),
+        attachments=[main_menu_kb()],
+    )