diff --git a/bot/handlers/create_ticket.py b/bot/handlers/create_ticket.py
index 6fc1c9c..a41825c 100644
--- a/bot/handlers/create_ticket.py
+++ b/bot/handlers/create_ticket.py
@@ -2,13 +2,14 @@
 Обработчики создания заявки.
 
 Поток:
-1. Нажатие "Создать заявку" → переход в waiting_description
-2. Первое сообщение с текстом → сохранение описания, переход в collecting_attachments
-3. Дополнительные сообщения → накопление вложений
-4. Нажатие "Готово" → сохранение заявки в БД, подтверждение
+1. "Создать заявку"  → waiting_description
+2. Первое сообщение  → сохранение описания, collecting_attachments
+3. Доп. сообщения    → накопление вложений
+4. "Готово"          → предпросмотр + кнопки подтверждения, confirming
+5a. "Подтвердить"    → сохранение в БД + Intradesk, сообщение с номером, главное меню
+5b. "Продолжить редактирование" → обратно в collecting_attachments
+5c. "Отменить создание" → очистка состояния, главное меню
 """
-import asyncio
-
 from maxapi.context import BaseContext
 from maxapi.dispatcher import Router
 from maxapi.enums.attachment import AttachmentType
@@ -20,19 +21,20 @@ from maxapi.types.attachments.attachment import (
 from maxapi.types.updates.message_callback import MessageCallback
 from maxapi.types.updates.message_created import MessageCreated
 
-from bot.keyboards import done_ticket_kb, main_menu_kb
+from bot.handlers.menu import build_main_menu_text
+from bot.keyboards import confirm_ticket_kb, done_ticket_kb, main_menu_kb
 from bot.logging_setup import get_logger
 from bot.send_helper import bot_send
+from bot.states import TicketStates
 from database.connection import get_db
 from database.queries.intradesk import get_intradesk_contact_id_for_phone
 from database.queries.organizations import get_organization
-from bot.states import TicketStates
-
-logger = get_logger("bot.handlers.create_ticket")
 from database.queries.ticket_attachments import add_attachment
 from database.queries.tickets import create_ticket, set_intradesk_task_id
 from external.intradesk_api import create_intradesk_task
 
+logger = get_logger("bot.handlers.create_ticket")
+
 router = Router(router_id="create_ticket")
 
 _MEDIA_TYPES = {
@@ -53,14 +55,67 @@ def _extract_attachments(event: MessageCreated) -> list[dict]:
         att_type = getattr(att, "type", None)
         if att_type not in _MEDIA_TYPES:
             continue
-        url = None
+        url: str | None = None
+        filename: str | None = None
+        duration: int | None = None
         payload = getattr(att, "payload", None)
-        if isinstance(payload, (PhotoAttachmentPayload, OtherAttachmentPayload)):
+        if isinstance(payload, PhotoAttachmentPayload):
             url = payload.url
-        result.append({"type": str(att_type), "url": url})
+        elif isinstance(payload, OtherAttachmentPayload):
+            url = payload.url
+            filename = (
+                getattr(payload, "filename", None)
+                or getattr(payload, "name", None)
+                or getattr(payload, "title", None)
+            )
+        if att_type == AttachmentType.AUDIO:
+            duration = (
+                getattr(payload, "duration", None)
+                or getattr(payload, "duration_ms", None)
+            )
+        result.append({"type": str(att_type), "url": url, "filename": filename, "duration": duration})
     return result
 
 
+def _att_label(att: dict) -> str:
+    """Человекочитаемое описание вложения для предпросмотра."""
+    t = att.get("type", "")
+    if AttachmentType.IMAGE.value in t or "PHOTO" in t.upper():
+        return "🖼 Фото"
+    if AttachmentType.VIDEO.value in t:
+        return "📹 Видео"
+    if AttachmentType.AUDIO.value in t:
+        dur = att.get("duration")
+        if dur:
+            mins, secs = divmod(int(dur), 60)
+            return f"🎤 Голосовое ({mins:02d}:{secs:02d})"
+        return "🎤 Голосовое"
+    if AttachmentType.FILE.value in t:
+        fname = att.get("filename")
+        return f"📎 {fname}" if fname else "📎 Файл"
+    return "📎 Вложение"
+
+
+def _preview_text(org_name: str | None, description: str, pending_atts: list[dict]) -> str:
+    """Формирует текст предпросмотра заявки."""
+    task_name = org_name or description[:80]
+    lines = [
+        "📋 Предпросмотр заявки:",
+        "",
+        f"📄 {task_name}",
+        "",
+        description[:500] + ("…" if len(description) > 500 else ""),
+    ]
+    if pending_atts:
+        lines += ["", "📎 Вложения:"]
+        for att in pending_atts:
+            lines.append(f"  • {_att_label(att)}")
+    lines += ["", "Всё верно? Подтвердите или вернитесь к редактированию."]
+    return "\n".join(lines)
+
+
+# ── Шаг 1: начало создания ────────────────────────────────────────────────────
+
 @router.message_callback(F.callback.payload == "create_ticket")
 async def cb_create_ticket(
     event: MessageCallback, context: BaseContext, bot_user: dict
@@ -87,6 +142,8 @@ async def cb_create_ticket(
     )
 
 
+# ── Шаг 2: первое сообщение с описанием ──────────────────────────────────────
+
 @router.message_created(states=TicketStates.waiting_description)
 async def on_ticket_description(
     event: MessageCreated, context: BaseContext
@@ -99,10 +156,7 @@ async def on_ticket_description(
     text = (body.text or "").strip() if body else ""
     attachments = _extract_attachments(event)
 
-    await context.update_data(
-        description=text,
-        pending_attachments=attachments,
-    )
+    await context.update_data(description=text, pending_attachments=attachments)
     await context.set_state(TicketStates.collecting_attachments)
 
     await bot_send(
@@ -117,6 +171,8 @@ async def on_ticket_description(
     )
 
 
+# ── Шаг 3: дополнительные вложения/текст ─────────────────────────────────────
+
 @router.message_created(states=TicketStates.collecting_attachments)
 async def on_ticket_attachment(
     event: MessageCreated, context: BaseContext
@@ -133,10 +189,11 @@ async def on_ticket_attachment(
     pending = data.get("pending_attachments", [])
     pending.extend(new_atts)
     data["pending_attachments"] = pending
-
     await context.set_data(data)
 
 
+# ── Шаг 4: "Готово" → предпросмотр ───────────────────────────────────────────
+
 @router.message_callback(
     F.callback.payload == "done_ticket",
     states=[TicketStates.waiting_description, TicketStates.collecting_attachments],
@@ -162,33 +219,104 @@ async def cb_done_ticket(
         )
         return
 
-    ticket_id = await create_ticket(
-        org_id=bot_user["org_id"],
-        created_by=bot_user["id"],
-        description=description,
-    )
+    await event.answer(notification="")
     pending_atts = data.get("pending_attachments", [])
-    logger.info(
-        "✅ ticket created | ticket_id=%s user_id=%s org_id=%s attachments=%s",
-        ticket_id, bot_user["max_user_id"], bot_user["org_id"], len(pending_atts),
+
+    org = await get_organization(bot_user["org_id"])
+    org_name = org["name"] if org else None
+
+    await context.set_state(TicketStates.confirming)
+
+    await bot_send(
+        event.bot,
+        chat_id=chat_id,
+        user_id=bot_user["max_user_id"],
+        text=_preview_text(org_name, description, pending_atts),
+        attachments=[confirm_ticket_kb()],
     )
 
-    for att in pending_atts:
-        await add_attachment(
-            ticket_id=ticket_id,
-            attachment_type=att["type"],
-            attachment_url=att.get("url"),
-        )
 
+# ── Шаг 5б: "Продолжить редактирование" ──────────────────────────────────────
+
+@router.message_callback(
+    F.callback.payload == "edit_ticket",
+    states=TicketStates.confirming,
+)
+async def cb_edit_ticket(
+    event: MessageCallback, context: BaseContext, bot_user: dict
+) -> None:
+    await event.answer(notification="")
+    await context.set_state(TicketStates.collecting_attachments)
+
+    chat_id = event.message.recipient.chat_id if event.message else None
+    if chat_id is None:
+        return
+
+    await bot_send(
+        event.bot,
+        chat_id=chat_id,
+        user_id=bot_user["max_user_id"],
+        text=(
+            "✏️ Продолжайте добавлять описание или вложения.\n"
+            "Нажмите «Готово» когда будете готовы."
+        ),
+        attachments=[done_ticket_kb()],
+    )
+
+
+# ── Шаг 5в: "Отменить создание" ──────────────────────────────────────────────
+
+@router.message_callback(
+    F.callback.payload == "cancel_ticket",
+    states=TicketStates.confirming,
+)
+async def cb_cancel_ticket(
+    event: MessageCallback, context: BaseContext, bot_user: dict
+) -> None:
+    await event.answer(notification="Создание отменено")
     await context.clear()
-    await event.answer(notification="Заявка создана!")
 
-    # ── Отправка в Intradesk ──────────────────────────────────────────────────
+    chat_id = event.message.recipient.chat_id if event.message else None
+    if chat_id is None:
+        return
+
+    await bot_send(
+        event.bot,
+        chat_id=chat_id,
+        user_id=bot_user["max_user_id"],
+        text=await build_main_menu_text(bot_user),
+        attachments=[main_menu_kb()],
+    )
+
+
+# ── Шаг 5а: "Подтвердить" → создание ─────────────────────────────────────────
+
+@router.message_callback(
+    F.callback.payload == "confirm_ticket",
+    states=TicketStates.confirming,
+)
+async def cb_confirm_ticket(
+    event: MessageCallback, context: BaseContext, bot_user: dict
+) -> None:
+    # Защита от двойного нажатия: читаем данные и сбрасываем состояние атомарно.
+    # Повторный tap уже не пройдёт фильтр states=confirming.
+    data = await context.get_data()
+    await context.clear()
+
+    description = (data.get("description") or "").strip()
+    pending_atts = data.get("pending_attachments", [])
+
+    chat_id = event.message.recipient.chat_id if event.message else None
+    if chat_id is None:
+        return
+
+    await event.answer(notification="Отправляем заявку…")
+
+    # ── Данные организации ────────────────────────────────────────────────────
     org = await get_organization(bot_user["org_id"])
     org_name = org["name"] if org else None
     intradesk_id: int | None = org.get("intradesk_id") if org else None
 
-    # Находим id контактного лица в Intradesk по телефону пользователя
     contact_person_id: int | None = None
     if intradesk_id and bot_user.get("phone"):
         db = get_db()
@@ -196,48 +324,75 @@ async def cb_done_ticket(
             db, intradesk_id, bot_user["phone"]
         )
 
-    # Ссылки на вложения (Max CDN) — добавятся в описание задачи
+    # ── Сохраняем локально ────────────────────────────────────────────────────
+    ticket_id = await create_ticket(
+        org_id=bot_user["org_id"],
+        created_by=bot_user["id"],
+        description=description,
+    )
+    for att in pending_atts:
+        await add_attachment(
+            ticket_id=ticket_id,
+            attachment_type=att["type"],
+            attachment_url=att.get("url"),
+        )
+    logger.info(
+        "✅ ticket created | ticket_id=%s user_id=%s org_id=%s attachments=%s",
+        ticket_id, bot_user["max_user_id"], bot_user["org_id"], len(pending_atts),
+    )
+
+    # ── Отправка в Intradesk (ждём, чтобы получить номер) ────────────────────
+    task_name = org_name or description[:150]
     att_urls = [a["url"] for a in pending_atts if a.get("url")]
 
-    async def _create_in_intradesk():
-        result = await create_intradesk_task(
-            name=description[:150],
-            description=description,
-            client_intradesk_id=intradesk_id,
-            contact_person_id=contact_person_id,
-            attachment_urls=att_urls or None,
+    intradesk_result = await create_intradesk_task(
+        name=task_name,
+        description=description,
+        client_intradesk_id=intradesk_id,
+        contact_person_id=contact_person_id,
+        attachment_urls=att_urls or None,
+    )
+
+    intradesk_number: int | None = None
+    if intradesk_result:
+        iid = (
+            intradesk_result.get("id") or intradesk_result.get("Id")
+            or intradesk_result.get("ID")
         )
-        if result:
-            iid = result.get("id")
-            if iid:
-                await set_intradesk_task_id(ticket_id, int(iid))
-                logger.info("Intradesk task created: id=%s for ticket_id=%s", iid, ticket_id)
+        intradesk_number = (
+            intradesk_result.get("tasknumber") or intradesk_result.get("number")
+            or intradesk_result.get("Number") or intradesk_result.get("TaskNumber")
+        )
+        if iid:
+            await set_intradesk_task_id(ticket_id, int(iid))
+            logger.info(
+                "Intradesk task created: id=%s number=%s for ticket_id=%s",
+                iid, intradesk_number, ticket_id,
+            )
 
-    asyncio.create_task(_create_in_intradesk())
-
-    # ── Подтверждение пользователю ────────────────────────────────────────────
-    att_count = len(pending_atts)
-    confirm_text = (
-        f"✅ Заявка успешно создана!\n"
-        f"Описание: {description[:200]}{'…' if len(description) > 200 else ''}"
-    )
-    if att_count:
-        confirm_text += f"\nВложений: {att_count}"
-    confirm_text += "\n\nНаши специалисты свяжутся с вами в ближайшее время."
+    # ── Итоговое сообщение ────────────────────────────────────────────────────
+    lines = ["✅ Заявка успешно создана!"]
+    if intradesk_number:
+        lines.append(f"Номер заявки: #{intradesk_number}")
+    lines += ["", f"📄 {task_name}", ""]
+    lines.append(description[:500] + ("…" if len(description) > 500 else ""))
+    if pending_atts:
+        lines += ["", "📎 Вложения:"]
+        for att in pending_atts:
+            lines.append(f"  • {_att_label(att)}")
+    lines += ["", "Наши специалисты свяжутся с вами в ближайшее время."]
 
     await bot_send(
         event.bot,
         chat_id=chat_id,
         user_id=bot_user["max_user_id"],
-        text=confirm_text,
+        text="\n".join(lines),
     )
 
-    menu_text = f"🏠 {org_name}\nВыберите действие:" if org_name else "🏠 Главное меню\nВыберите действие:"
-
     await bot_send(
         event.bot,
         chat_id=chat_id,
         user_id=bot_user["max_user_id"],
-        text=menu_text,
+        text=await build_main_menu_text(bot_user),
         attachments=[main_menu_kb()],
     )
diff --git a/bot/handlers/menu.py b/bot/handlers/menu.py
index c0af9b0..3489297 100644
--- a/bot/handlers/menu.py
+++ b/bot/handlers/menu.py
@@ -6,22 +6,43 @@ from maxapi.context import BaseContext
 
 from bot.keyboards import main_menu_kb
 from bot.send_helper import bot_reply
+from database.connection import get_db
+from database.queries.intradesk import (
+    count_active_tasks_for_local_org,
+    count_tasks_for_local_org,
+)
 from database.queries.organizations import get_organization
 
 router = Router(router_id="menu")
 
 
-async def _main_menu_text(bot_user: dict) -> str:
+async def build_main_menu_text(bot_user: dict) -> str:
+    """Формирует текст главного меню с именем объекта и статистикой заявок."""
     org_id = bot_user.get("org_id")
+    org_name: str | None = None
+
     if org_id:
         org = await get_organization(org_id)
         org_name = org["name"] if org else None
-    else:
-        org_name = None
 
+    lines: list[str] = []
     if org_name:
-        return f"🏠 {org_name}\nВыберите действие:"
-    return "🏠 Главное меню\nВыберите действие:"
+        lines.append(f"🏢 {org_name}")
+    else:
+        lines.append("🏠 Главное меню")
+
+    if org_id:
+        db = get_db()
+        total = await count_tasks_for_local_org(db, org_id)
+        active = await count_active_tasks_for_local_org(db, org_id)
+
+        if total == 0:
+            lines.append("Заявок пока нет.")
+        else:
+            lines.append(f"Заявок: {total} (активных: {active})")
+
+    lines.append("\nВыберите действие:")
+    return "\n".join(lines)
 
 
 @router.message_callback(F.callback.payload == "main_menu")
@@ -31,7 +52,7 @@ async def cb_main_menu(
     await context.set_state(None)
     await event.answer(notification="")
 
-    text = await _main_menu_text(bot_user)
+    text = await build_main_menu_text(bot_user)
     await bot_reply(
         event,
         text=text,
diff --git a/bot/handlers/start.py b/bot/handlers/start.py
index 09a796b..91aa192 100644
--- a/bot/handlers/start.py
+++ b/bot/handlers/start.py
@@ -30,7 +30,6 @@ from database.queries.bot_users import (
 )
 from database.queries.org_users import find_by_phone
 from database.queries.message_log import log_message
-from database.queries.organizations import get_organization
 
 router = Router(router_id="start")
 
@@ -224,13 +223,8 @@ async def on_contact_shared(
     )
     await context.set_state(None)
 
-    org = await get_organization(org_user["org_id"])
-    org_name = org["name"] if org else None
-    menu_text = (
-        f"✅ Вы успешно авторизованы!\n\n🏠 {org_name}\nВыберите действие:"
-        if org_name
-        else "✅ Вы успешно авторизованы! Выберите действие:"
-    )
+    from bot.handlers.menu import build_main_menu_text  # local import to avoid circular
+    menu_text = "✅ Вы успешно авторизованы!\n\n" + await build_main_menu_text(bot_user)
 
     await bot_send(
         event.bot,
diff --git a/bot/handlers/view_tickets.py b/bot/handlers/view_tickets.py
index 6fb12bb..8056411 100644
--- a/bot/handlers/view_tickets.py
+++ b/bot/handlers/view_tickets.py
@@ -15,7 +15,7 @@ from maxapi.filters import F
 from maxapi.types.updates.message_callback import MessageCallback
 
 from bot.filters import PayloadStartsWith
-from bot.keyboards import intradesk_tasks_list_kb, iticket_detail_kb
+from bot.keyboards import intradesk_tasks_list_kb, iticket_detail_kb, menu_only_kb
 from bot.send_helper import bot_reply
 from database.connection import get_db
 from database.queries.intradesk import (
@@ -70,11 +70,11 @@ async def cb_view_tickets(
 ) -> None:
     await event.answer(notification="")
     text, tasks, total = await _tasks_page_text(bot_user["org_id"], 0)
-    kb = intradesk_tasks_list_kb(tasks, page=0, total=total) if tasks else None
+    kb = intradesk_tasks_list_kb(tasks, page=0, total=total) if tasks else menu_only_kb()
     await bot_reply(
         event,
         text=text,
-        attachments=[kb] if kb else None,
+        attachments=[kb],
         user_id=bot_user["max_user_id"],
         chat_id=event.message.recipient.chat_id if event.message else None,
     )
@@ -90,11 +90,11 @@ async def cb_itickets_page(
     except (IndexError, ValueError):
         page = 0
     text, tasks, total = await _tasks_page_text(bot_user["org_id"], page)
-    kb = intradesk_tasks_list_kb(tasks, page=page, total=total) if tasks else None
+    kb = intradesk_tasks_list_kb(tasks, page=page, total=total) if tasks else menu_only_kb()
     await bot_reply(
         event,
         text=text,
-        attachments=[kb] if kb else None,
+        attachments=[kb],
         user_id=bot_user["max_user_id"],
         chat_id=event.message.recipient.chat_id if event.message else None,
     )
diff --git a/bot/keyboards.py b/bot/keyboards.py
index 185ef6b..f726010 100644
--- a/bot/keyboards.py
+++ b/bot/keyboards.py
@@ -23,6 +23,26 @@ def contact_request_kb() -> Attachment:
     )
 
 
+def confirm_ticket_kb() -> Attachment:
+    """Клавиатура подтверждения создания заявки."""
+    return (
+        InlineKeyboardBuilder()
+        .row(CallbackButton(text="✅ Подтвердить", payload="confirm_ticket"))
+        .row(CallbackButton(text="✏️ Продолжить редактирование", payload="edit_ticket"))
+        .row(CallbackButton(text="❌ Отменить создание", payload="cancel_ticket"))
+        .as_markup()
+    )
+
+
+def menu_only_kb() -> Attachment:
+    """Клавиатура с единственной кнопкой возврата в главное меню."""
+    return (
+        InlineKeyboardBuilder()
+        .row(CallbackButton(text="🏠 Главное меню", payload="main_menu"))
+        .as_markup()
+    )
+
+
 def done_ticket_kb() -> Attachment:
     return (
         InlineKeyboardBuilder()
diff --git a/bot/states.py b/bot/states.py
index 2927df6..a71f9fe 100644
--- a/bot/states.py
+++ b/bot/states.py
@@ -8,3 +8,4 @@ class AuthStates(StatesGroup):
 class TicketStates(StatesGroup):
     waiting_description = State()    # Ожидаем первое сообщение с описанием
     collecting_attachments = State() # Накапливаем доп. файлы/текст
+    confirming = State()             # Предпросмотр — ждём подтверждения
diff --git a/data/support.db b/data/support.db
index 27402e1..bd84232 100644
Binary files a/data/support.db and b/data/support.db differ
diff --git a/data/support.db-shm b/data/support.db-shm
index 79890f8..1031b03 100644
Binary files a/data/support.db-shm and b/data/support.db-shm differ
diff --git a/data/support.db-wal b/data/support.db-wal
index 98a20f5..91b124b 100644
Binary files a/data/support.db-wal and b/data/support.db-wal differ
diff --git a/database/queries/intradesk.py b/database/queries/intradesk.py
index 18a5a30..ee70751 100644
--- a/database/queries/intradesk.py
+++ b/database/queries/intradesk.py
@@ -330,6 +330,23 @@ async def count_tasks_for_local_org(
     return row[0] if row else 0
 
 
+async def count_active_tasks_for_local_org(
+    db: aiosqlite.Connection, local_org_id: int
+) -> int:
+    """Количество незакрытых заявок организации (closed_at IS NULL)."""
+    async with db.execute(
+        """
+        SELECT COUNT(*)
+        FROM intradesk_tasks it
+        JOIN organizations o ON o.intradesk_id = it.client_id
+        WHERE o.id = ? AND it.closed_at IS NULL
+        """,
+        (local_org_id,),
+    ) as cur:
+        row = await cur.fetchone()
+    return row[0] if row else 0
+
+
 async def get_task_for_local_org(
     db: aiosqlite.Connection, task_id: int, local_org_id: int
 ) -> dict | None:
diff --git a/external/intradesk_api.py b/external/intradesk_api.py
index 4962ca0..206a1ee 100644
--- a/external/intradesk_api.py
+++ b/external/intradesk_api.py
@@ -138,11 +138,15 @@ async def create_intradesk_task(
             )
             return None
         result = resp.json()
-        logger.info(
-            "create_intradesk_task ok: id=%s number=%s",
-            result.get("id"),
-            result.get("tasknumber") or result.get("number"),
+        # API может вернуть как "Number"/"Id" (PascalCase), так и "number"/"id"
+        task_id = result.get("id") or result.get("Id") or result.get("ID")
+        task_number = (
+            result.get("tasknumber")
+            or result.get("number")
+            or result.get("Number")
+            or result.get("TaskNumber")
         )
+        logger.info("create_intradesk_task ok: id=%s number=%s", task_id, task_number)
         return result
     except Exception as exc:
         logger.exception("create_intradesk_task error: %s", exc)